Our Reviews


Why I Return to the Dealership after the Warranty is Up


I get attached to my cars and drive them for a very long time. Once warranties are up, I would use general service providers close to home. Not so with my Volvo XC 70! Ken Pollock Volvo in Pittston is my go-to service provider because they cater to my needs and treat me like their most valued customer! Where else can I get the convenience of a late model loaner and not be expected to pay for gas? To fuel my satisfaction, my car is always washed when I pick it up. The service representatives are courteous, helpful, informative and polite; they look for ways to save me money and have even walked me to my car. Needless to say, each time I drive away, I know why I will return to Ken Pollock Volvo for service!

 

    - Jill K. from Shavertown, PA

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Love this dealership!!

I have driven Volvo for several years, I was beginning to wane on the brand until Pollock bought the Volvo franchise in the Scranton area. they are great, I have had several stellar experiences in their service dept. and dealing with Jen in service saved my faith in the brand..so much so that I bought a 2015.5 xc60 earlier this week. to my shock the sales end of the dealership is as knowledgeable and personable as the service end...a feat I thought was Impossible. highly recommend this family of dealerships!
 
    
- Chris from Scranton, PA



Love my new Volvo and the sales staff!!

So happy with the purchase of my new Volvo XC60. Had a great buying experience, the staff was thorough, friendly, and well versed in the functioning of the care. Love how the car handles, the multiple safety features, how quiet it is, and the overall look and functionality of it. Would recommend buying a car from this dealership most definitely.
 
    
- Charlene T. from West Wyoming, PA


 
Actually Fun to Buy a Car at this Dealership !

Very Nice dealership... Friendly... Curtious...No Pushy sales people... Which I loved..everyone from the receptionist.. To sales.. And helping with financing and priceing...Excellent
 
    
- Elaine from Clarks Summit, PA


 
Great Service
 
typical service appointment. Paperwork was ready, car went in immediately, and the service was done quickly. And the coffee is great!!
 
     - Ktahdin from Glenburn, PA



FRIENDLY, GREAT PERSONAL, GO THERE FIRST!

"SOLD" SAW AN INTERNET AD AND DECIDED TO LOOK. WE DIDN'T HAVE TO LOOK ANYWHERE ELSE. WE WERE VERY IMPRESSED! NO PUSHY SALES PERSONAL. DAVE WAS GREAT! WE APPRECIATED EVERYTHING ABOUT THE DEALERSHIP. IF I HAD TO PURCHASE ANOTHER CAR..I WOULD MAKE THEM #1 ON MY LIST! THANKS

     - GREGM from SN, PA


 
Great end to end service!

Great experience from the time I stepped onto the lot, to the paper shuffle, to leaving with a new car. Murad, AJ, and Paul are great! They make you feel like family.

     - Ryan from Dallas, PA



They went out of their way for me

It is with great pleasure to write a review on Volvo of Wilkes Barre Scranton PA. A Ken Pollack Dealership. I have owned a Volvo since 1992 and I knew it was time to replace my 2005 Volvo. The staff at Volvo went out of their way to find me the right car. I couldn't be happier with my new car and the way I was treated at Volvo. Keep up the good work.

     - Cheryl C. from Pittston, PA



Fantastic experience

I bought a used car there that I found on cars.com. The whole experience was fantastic. I has been trepidacious about buying a used car, not to mention one from a website but Tom made everything from the first call, to signing the papers easy and without any pressure or drama.

     - Danielle C. from Cary, NC



Excellent customer service.

Customer service is way above and beyond. After we purchased, we asked for a few changes to be made on the car. Not only did they do it, they came to the house with a loaner car and picked our car up. The changes were made that day and the car was brought back early the next day. All that for no charge

     - JH from Conyngham, PA


 
My Certified Volvo

I love my new certified volvo XC60. The vehicle is in excellent condition, the sales staff was extremely friendly, courteous and helpful. The sales manager AJ was extremely knowlegable as was his assistant Maraud and salesman Gino. Ken Pollock as always was extreme gracious and friendly. You will not get a better deal anywhere!!!!

     - J.T.Go EAGLES!!!!! from Conyngham, PA



New Car Purchase

My first experience with Volvo of Wilkes-Barre Scranton was through the service department. I was pleased to see they were ready for my car at the set appointment time. I was very surprised with the quick, efficient and very helpful associates. While waiting for my car, I walked around the showroom to look at a possible future purchase. I found the show room to be very clean, customer friendly and well-organized. Sales Consultant, Andrew Villaruel, was my first contact. I felt very comfortable in discussing what I may be interested in looking at. I explained it may not be a future sale at this time. I liked the fact that he listen and was very understanding with my needs and concerns. He demonstrated knowledge of the cars that I looked at. He also showed excellent people skills and was very courteous. AJ was able to provide me with some necessary information to review. Leaving that day with my 04 Volvo, I felt if I should decide to purchase a new Volvo, that is where I would be returning to. Two weeks later, with the positive follow up from Andrew, AJ and other associates with Volvo of Wilkes-Barre Scranton we did return and purchased our 2015.5 New Volvo. Great Job to all ! I would highly recommend this dealership to new and used car shoppers, as well for their service department.

     - Roz from Mountaintop, PA



Very personable workers, and very helpful.

I had to come in because my car kept saying I was late for service. So I made an appointment to bring my car in. I was greeted by a professional mechanic who asked what the problem was. I told him and I went to the waiting room, and before I knew it the car was ready. Great experience for me

     - jkiss717 from Kingston, PA



Great salesman attention, very good service

Received excellent attention from my salesman. He made sure a warranted problem was handled promptly .Everyone was accommodating and friendly. The scheduled service was completed sooner than I expected.

     - John G. from Plains, PA



A Very Satisfied Customer

It is actually a pleasure to deal with the Ken Pollack Volvo Dealership. The staff is courteous and friendly; the service techs are knowledgeable and preform excellent work ; and a very clean atmosphere and customer waiting area. I recommend this Ken Pollack Volvo to everyone for service and also to purchase a vehicle

     - Dental Dave from Wilkes-Barre, PA



Great Car Buying Experience

This is the first Volvo I have ever purchased and so far it has been a great experience. Tom and the rest of the staff at the dealership were wonderful to work with. Great knowledge of the products they sell, patient with all of my questions and just very nice people to deal with. I would recommend this dealership to anyone looking to buy a Volvo!

     - Patti E. from Dunmore, PA



New Vehicle Purchase

Probably the best new vehicle purchase experience we've had. Staff was friendly, easy to work with, and accommodating. Very satisfied with the price we paid for our new Volvo and with the purchase process. Thanks to A.J., Murad and Paul!

     - Susan from Sugarloaf, PA


 
From start to finish, this was my best car purchase experience. The staff is knowledgable, helpful and most importantly they were completely honest and up front, which takes a lot of anxiety out of such a major decision. I would not hesitate to purchase another vehicle from this dealership.
 
     - Amy D.


 
#1 in my book! Very professional and knowledgeable. Always willing to accommodate you the best they can when it comes to servicing your vehicle. Very friendly staff in both sales and service. I can't imagine taking my vehicle anywhere else.....Volvo in Swedish/Latin means "I roll." Ken Pollock Volvo of Wilkes-Barre Scranton ROCKS & ROLLS!!!!!


     - Kathy H.


 
Normally buying a car makes me cringe.  Car salesmen are normally too pushy or too lazy to be bothered.  If you get a salesman to take care of you and not make you walk out, it feels like he's making secret deals with a sales manager behind closed doors, figuring out how to make this deal more uncomfortable.  

Fortunately, that's not the case here.  Dave Chappell, my salesman, was more than willing to go through the Volvo models (we never had a Volvo before).  He showed us different trim levels.  We went on a real test ride.  We got a great deal on the car.  The finance manager was awesome.  He played with our son and didn't get all pushy when we declined extra warranties.  

Honestly, the best new car buying experience I've had in my life.  Thanks guys.
 
     - Anthony R.


 
A nice dealership who is not pushy when browsing . Great selection of preowned vehicles that have low mileage
 
     - Jim F.



I dread anything to do with cars as I have all these preconceived notions about how the whole process goes.  That said - my entire experience buying a car from Ken Pollock was nothing short of fantastic.  Everyone there could not possible have been more accommodating, kind and easy to work with. AND - I got an unbelievable deal on a beautiful new Volvo.

I wouldn't go anywhere else, and I would tell absolutely everyone to go here if you're in the market for a new car.  Thank you guys so much!!!

     - Sadie E.




Amazing experience when we went to buy my wife's new XC90. We fell in love to the point I went the next day and bought a XC60T. They truly car about their customers!!!! Go see Tom when there. Excellent job guys. We love both cars.

    
- Jeff T.

Ken Pollock Volvo Cars

339 Highway 315
Directions Pittston, PA 18640

  • Sales: (866) 863-4359
  • Service: (888) 754-0790
  • Parts: (877) 855-3596

Hours

  • Monday 9 AM to 8 PM
  • Tuesday 9 AM to 8 PM
  • Wednesday 9 AM to 8 PM
  • Thursday 9 AM to 8 PM
  • Friday 9 AM to 8 PM
  • Saturday 9 AM to 5 PM
  • Sunday Closed
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